Lumina Cropped Blazer

78% Poliester 18% Viscose 4% Elastano |

Ti Amo Shop entrusts the delivery of your orders to an external transport service, sending the product(s) ordered on the days and times used by the logistics company, to the delivery address indicated by the customer.

The estimated delivery time for orders varies depending on the country of destination of the order:

• Mainland Portugal: 1 to 5 working days;
• Azores and Madeira: 4 to 15 working days;
• Europe: 5 to 8 business days.

Delivery times may be delayed during periods of higher order volume, such as sales periods, Christmas, Black Friday, among others.

The costs applied to shipping the order are the customer's responsibility, and for each order an automatic calculation of this value is made during the check-out process, based on the number of items, their weight and dimensions and the order's destination address.

As provided by law, Ti Amo Shop allows the exchange and return of items, as long as they have not been used by the customer and maintain the same presentation conditions as when they were sent.

Requests for exchange or return must be addressed unequivocally to the email address info@tiamoshop.pt, within a maximum period of 14 days after receipt of the order.

The item(s) must be sent to the address indicated by customer service or, alternatively, returned directly to one of our stores (please see the addresses here ).

After receiving the item(s) at our facilities, we will carefully analyze them and the exchange/return will only be accepted if the following requirements are met:

a) The product(s) does not show signs of use or handling;

b) The product(s) maintain their original characteristics and labels intact;

c) The product(s) are complete and were sent together with all the material that accompanied the original order.

Any request for exchange or return must indicate the order number and evidence of the defect, if any.

The amount relating to the return will be refunded through the payment method originally used for the purchase within a maximum period of 14 working days or through another method to be agreed with the customer.

The cost of shipping is the sole responsibility of the customer and cannot be refunded.

In the event of a return due to defects or other non-conformities in relation to the products ordered, Ti Amo Shop assumes responsibility for the shipping costs paid at the outset, as well as the exchange/return process.

If a product is returned and does not meet the eligibility requirements for exchange or return, in accordance with the conditions previously mentioned, the customer will be notified of the non-acceptance of the exchange or return and the item(s) will be returned to the address indicated in the first order.